سياسة الإلغاء ورد الأموال

Order cancellation policy: The order can be canceled within two hours of completing the payment. When we ship your order, you will receive an email message to confirm the shipment attached with the tracking number. If the product has been shipped, the customer cannot cancel the order. In special cases, if the refund is approved after shipping, the shipping fees and return fees will be deducted from the paid amount. If you wish to cancel the order within the above-mentioned period, please contact customer service (via WhatsApp) to complete the cancellation procedures, providing the following information to the concerned employee: full name used in the order, order number, email used in the order. Refund policy after cancellation: If the order is canceled (at the customer's request within the allowed period or by the Ermaz team for other relevant reasons), the amount will be refunded to the customer's account or credit card. It may take up to 48 hours for the amount to appear in the card balance, depending on the issuing bank’s procedures. Important notes: 1. In case a customer requests to return the order, the shipping and return costs are paid by the customer. 2. If the customer did not receive the order from the shipping company and the order is returned by the shipping company, the customer bears the cost of reshipping the order and cannot cancel the order. 3. If there is a mistake with the product due to the data sent by the customer, the product can only be returned in cases of replacement; the customer bears the costs of replacement and shipping.